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Enjoy reading a collection of the most common questions we receive. Still not seeing what you’re looking for? Contact us through Live Chat or Email.

Cancellation & Refunds

3 Questions

Capabilities

1 Question

Communication

2 Questions

Customer Care

0 Question

General

5 Questions

Pricing & Subscription

2 Questions

Frequently Asked Questions
How is your service different from hiring staff ourselves or working with a traditional digital marketing agency?
With C9 Freelancer, you get access to a diverse team of graphic designers, web designers, full stack web developers, copywriters and content creators all for one low monthly fee starting at $99/month. To assemble similar dedicated teams in-house would normally cost thousands of dollars per month and traditional agencies could charge upwards of tens of thousands of dollars for the same service level.

What’s more, with C9 Freelancer, we have monthly plans that suit businesses of all shapes and sizes. And in case you go over the allotted hours for your chosen plan, we have low hourly flat fees starting at only $12.50 per hour.

We track your projects performance using reliable time tracking technology and provide you monthly reports so you always know what’s happening during the tenure of your projects with us.

What capabilities are included in your different services?
Our freelancing teams can accommodate a wide range of project types and we’re constantly increasing our capabilities by the day. For more information and to see a full list of our project capabilities, check out our process & capabilities page.
What are your turnaround times like?
Turnaround times depend on the nature of the project. Some projects may have same-day delivery dates, while others may take longer. To get a better understanding of our project turnaround times make sure and visit our process & capabilities page.
What if I go over my plan’s allocated monthly hours?
We designed C9 Freelancer with flexibility and scalability in mind! During the course of the month, if your project exceeds the allocated budget of hours, we will track the additional hours consumed and charge you our standard hourly rate for those hours used. Our standard hourly rates range between $12.50 per hour to $15.00 per hour depending on the monthly subscription level you signed up for.

These hourly rates are highly competitive, fixed per plan, and remain constant regardless of which specific freelancer service you utilize from our coordinated teams included within your monthly plan.

Check out our pricing page to learn about our various monthly plans, their allocated hours and our fixed hourly rates for additional consumption.

What if I am not happy with the quality or efficiency of work produced?
We treat our clients’ projects as our own so we want these to turn out great as much as you do! We work hard to ensure each project is handled with the attention to detail and quality that our customers have come to expect from us. We’re in the business of producing outstanding work that’s why if, for any reason, you’re not happy, we’ll keep trying until we get it right.

All our freelancers’ hours are tracked carefully using reliable time-tracking technology which takes screen shots of our staff’s monitors every ten minutes so you can track their productivity in detail at the end of each month. You’ll be able to see exactly what you’re paying for and know for sure that our teams are operating with the perfect mix of quality and efficiency.